Frequently Asked Questions
- When will my package arrive?
We ship during the first and third week of the month, whichever is closest to joining the Grand’s Essential family and we keep this schedule each month so expect to receive the same schedule unless you prefer a change.
- What frequencies are available?
- We offer a monthly subscription box that can be billed monthly. We are working to add every 6 months, once a year or a box sent quarterly (one box every three months) that is billed quarterly as well.
- Where do you ship?
- We ship to the continental US. We are unable to ship internationally right now. We also have the ability to ship to a PO Box as well as companies or institutions.
- When will I be charged?
Boxes are billed every 30 days.
- What do I do if the payment is declined?
We will attempt twice and notify the subscriber to update their information. In total we attempt six times.
- How do you ship?
- We ship using the USPS priority mail. Expect to receive your package within a few days.
- What do I do if my package is lost?
Write us so we can track it down at email@example.com.
- What is the return policy?
- Send us any unused and unopened product and we will refund you, just cover the shipping.
- What if I want to cancel my membership?
We would hate to see you go but we understand. Login and update your profile. Please note you can also pause and resume when you are ready. For further assistance feel free to write us at firstname.lastname@example.org. Allow 14 days for processing.
- Can I customize the box?
- At this time, we are sending trusted brands but if there are any hard allergies we will try to accommodate. We plan to update our boxes and offer specialty boxes for small business and new brands. Stay aboard for the journey!